Contact Us/FAQ

FAQ - Frequently Asked Questions Answered by Our Team

 Q: How long will it take for my order to ship out?

1-4 business days after the order is placed typically. As we are currently down to one person packing all orders, this time may vary occasionally. Whenever shipping times may take a couple days longer, we usually notify our customers on our Instagram story. 

Q. I have a recommendation for a new product you should sell

We love hearing feedback from our customers of products they would like to see on our site. Simply email us your idea and we'll take a look at it to see if we can make it happen.

Q. I’m new to decaling. I’ve never tried it before. Do you have a tutorial I could utilize to learn how to?

https://kaminobricks.com/pages/decaling-tutorial

Open this link to view a detailed tutorial/guide on how to decal! 

Have a question not listed here? Feel free to email us at kaminobricksbusiness@gmail.com and a member from our team will respond to you as soon as possible. 

In our efforts to maximize the satisfaction of our customers, we will continue to add more commonly asked questions to this list over time. Thank you for your support. 

Q. I received a damage figure or part.

If this is your case, we are very sorry to hear. Unfortunately we can’t control how the postal service handles our shipments, however we are always more than happy to accommodate for damage. Simply message us through one of the methods provided in our “Contact Us” section and we’ll get you taken care of with either a replacement, refund, or store credit depending on your particular situation. IMPORTANT: Please make sure to provide us with your order number, what item was damaged, and a picture for evidence and confirmation purposes. 

Q. Something is missing from my order

If this is your case, we are very sorry to hear. Depending on your situation, we'll provide either a refund, store credit, or a replacement. IMPORTANT: Please make sure to provide us with your order number, what item was missing, and a picture of everything you received for evidence and confirmation purposes.

Q. Do you ship your items or does someone else?

We ship all of our orders. Quality and care for each individual order is what we’re going for. We make sure to spend time making sure every package ships out with high quality items, accuracy, and great packaging. 

Q. Lost Packages

If an order is lost in transit by the shipping company (USPS, DHL, or UPS), it will be left to the mercy of that respective company. If they are unable to track down your order, that deems it lost and we will be unable to help you out. Sorry. 

Disclaimer: Please be aware that our products are in no way affiliated or associated with copyrighted and trademarked products or brands.