Contact Us/FAQ

FAQ - Frequently Asked Questions Answered by Our Team

 Q: How long will it take for my order to ship out?

Currently, 5-10 business days. As we are currently down to one person packing all orders, this time may vary occasionally. Whenever shipping times may take a couple days longer, we usually notify our customers on our Instagram story.

Q. Is there any way to get news on things like Restocks, Shipping Updates, etc?

Yes! We post any news or updates in regards to the website on our Instagram story

@kaminobricks on IG

Q. How can I reach out to you?

Please contact us with any inquiries at kaminobricksbusiness@gmail.com

Q. I have a recommendation for a new product you should sell

We love hearing feedback from our customers of products they would like to see on our site. Simply email us your idea and we'll take a look at it to see if we can make it happen.

Q. Can you combine orders or add to my order after purchasing?

Due to the high volume of orders we currently are receiving we cannot combine orders at this time. As a result please make sure you have everything you need in your cart before finalizing your purchase. We're also unable to add to orders due to high order volume so once again please make sure your cart is good to go before checking out. 

Q. I’m new to decaling. I’ve never tried it before. Do you have a tutorial I could utilize to learn how to?

https://kaminobricks.com/pages/decaling-tutorial

Open this link to view a detailed tutorial/guide on how to decal! 

In our efforts to maximize the satisfaction of our customers, we will continue to add more commonly asked questions to this list over time. Thank you for your support. 

Q. Something is missing from my order

If this is your case, we are very sorry to hear. Depending on your situation, we'll provide either a refund or a replacement.

IMPORTANT: Please make sure to provide us with your order number, what item was missing, and a picture of everything you received for confirmation purposes.

Q. Do you ship your items or does someone else?

We ship all of our orders. Quality and care for each individual order is what we’re going for. We make sure to spend time making sure every package ships out with high quality items, accuracy, and great packaging. 

Q. How do preorders work?

If an item is marked as PREORDER, it means it will take longer to ship out. If you purchase an item marked as Preorder, please note that the entire order will still be shipped together even if other items aren't marked as preorder. In terms of when your order will ship, preorders will have a date shown of when your item will be shipping. This will be the longest it would take. For example, if it says "ships by June 20th", this means it will be shipped at latest by June 20th, but could ship sooner!

Q. Lost Packages or Damaged Packages

If an order is lost in transit by the shipping company (USPS, DHL, or UPS), it will be left to the mercy of that respective company. If they are unable to track down your order, that deems it lost and we will be unable to help you. Sorry. 

All domestic (US) orders are insured. Please note international orders are not insured.

Kamino Bricks is not responsible for any duties, customs fees, or local taxes on international shipments. 

Please review our Shipping Policy page for more information 

Have a question not listed here? Feel free to email us at kaminobricksbusiness@gmail.com and we will respond to you as soon as possible. 

Disclaimer: Please be aware that our products are in no way affiliated or associated with copyrighted and trademarked products or brands.  

Of course if you have any further questions please don't hesitate to reach out!