FAQ - Frequently Asked Questions Answered by Our Team
Q: How long will it take for my order to ship out?
Currently, 5-10 business days. As we are currently down to one person packing all orders, this time may vary occasionally. Whenever shipping times may take a couple days longer, we usually notify our customers on our Instagram story.
Q. How can I reach out to you?
Please contact us with any inquiries at email@example.com
Q. I have a recommendation for a new product you should sell
We love hearing feedback from our customers of products they would like to see on our site. Simply email us your idea and we'll take a look at it to see if we can make it happen.
Q. Can you combine orders?
Due to the high volume of orders we currently are receiving we cannot combine orders at this time. As a result please make sure you have everything you need in your cart before finalizing your purchase.
Q. I’m new to decaling. I’ve never tried it before. Do you have a tutorial I could utilize to learn how to?
Open this link to view a detailed tutorial/guide on how to decal!
In our efforts to maximize the satisfaction of our customers, we will continue to add more commonly asked questions to this list over time. Thank you for your support.
Q. I received a damage figure or part.
If this is your case, we are very sorry to hear. Unfortunately we can’t control how the postal service handles our shipments, however we are always more than happy to accommodate for damage. Simply send us an email at firstname.lastname@example.org and we’ll get you taken care of with either a replacement, refund, or store credit depending on your particular situation. IMPORTANT: Please make sure to provide us with your order number, what item was damaged, and a picture for confirmation purposes.
Q. Something is missing from my order
If this is your case, we are very sorry to hear. Depending on your situation, we'll provide either a refund, store credit, or a replacement. IMPORTANT: Please make sure to provide us with your order number, what item was missing, and a picture of everything you received for evidence and confirmation purposes.
Q. Do you ship your items or does someone else?
We ship all of our orders. Quality and care for each individual order is what we’re going for. We make sure to spend time making sure every package ships out with high quality items, accuracy, and great packaging.
Q. Lost Packages
If an order is lost in transit by the shipping company (USPS, DHL, or UPS), it will be left to the mercy of that respective company. If they are unable to track down your order, that deems it lost and we will be unable to help you. Sorry.
Have a question not listed here? Feel free to email us at email@example.com and we will respond to you as soon as possible.
Disclaimer: Please be aware that our products are in no way affiliated or associated with copyrighted and trademarked products or brands.