Contact Us/FAQ

Have any questions regarding any of our products? Were any parts missing or damaged in one of our custom sets? Feel free to message us through one of the methods provided below and we'd be more than delighted to help! Customer service is our #1 priority! 

We do recommend to check out our FAQ section below before contacting us as if the answer to your question is listed there, you'll be able to see that answer faster than it would take us to respond to you. 


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FAQ - Frequently Asked Questions Answered by Our Team


I’m new to decaling. I’ve never tried it before. Do you have a tutorial I could utilize to learn how to?

Yes! Check out the “Decaling Tutorials” section of the website to find a nice assortment of presentations depicting the ins and outs of decaling. 


I want to buy in bulk. If I do, can I receive any sort of special discount?

Of course! We value our customers and are always more than happy to do bulk deals. Contact us through one of the methods provided in our “Contact Us” section with a list of what you’re interested in and we’ll get started. Typically, we will do a bulk discount for list of items valued at $300+. 


Do you sell anywhere else?

As a matter of fact, we do. Check out our Instagram @kaminobricks for livestream auctions and sale streams. During this real-time streams, you’ll have access to purchase hundreds of awesome customs and official lego! Our selection is much larger in our auctions, especially regarding official LEGO items. The stream functions as any ordinary livestream. Simply click on my profile during the announced stream date and time and start bidding! I may ask you to pay for your first item immediately if you are a new buyer. Instagram buyers must pay through either PayPal, Cashapp, or Venmo


I received a damage figure or part.

If this is your case, we are very sorry to hear. Unfortunately we can’t control how the postal service handles our shipments, however we are always more than happy to accommodate for damage during transit. Simply message us through one of the methods provided in our “Contact Us” section and we’ll get you taken care of with either a replacement, refund or store credit depending on your particular situation. IMPORTANT: Please make sure to provide us with your order number, what item was damaged, and a picture for evidence and confirmation purposes. 


I have a question that is not listed here. What should I do?

Our goal is to account and accommodate for every customer as we truly value your support. Simply go to our “Contact Us” section, choose a method to contact us through, and we’d be more than delighted to help out.


How do you do your pricing?

We take pride in making sure all of our products our at retail price or below. Our blank replica helmets for example our only 0.60 cents per, whereas they sell for $1 per usually! Plus you can save 5% off your order using a creator coupon code! 


Do you ship your items or does someone else?

We ship all of our orders. Quality and care for each individual order is what we’re going for. We make sure to spend time making sure every package ships out with high quality items and packaging.